Help
Frequently asked questions
Short answers about orders, delivery, returns and customer support.
When will my order be dispatched?
In-stock products are usually prepared within 24 business hours. Final delivery time depends on the selected carrier and destination address.
Where can I see delivery methods and prices?
Available delivery methods and current costs are shown in the cart and during checkout before you confirm the order.
How do I return a product?
Use the returns page for the current return address, form and rules. Include your order number or the completed return form in the parcel.
Returns and complaintsHow long do I have to return an item?
Consumers have a statutory 14-day withdrawal right. Dora Wholesale also offers a voluntary return option for up to 100 days for clean, complete and unused products.
How do I make a complaint?
Write to customer support with the order number, a short problem description and photos if they help verify the defect.
ComplaintCan I exchange a size?
A size exchange is handled as a return and a new order, so the new size can be reserved without waiting for manual processing.